Workspace Reporting

Performance overview

A focused view of your team's output and productivity.

Selected report

Total Working Hours

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Hours logged in this period

Total Transfers

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Combined team output

Team TPH

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Transfers per working hour

Daily Transfers

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Select a day

Daily Team TPH

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Same selected day

Performance report

Team performance

Daily transfers and period totals, rep by rep.

No reps are assigned yet

Use Manage Reps to add people to this campaign’s roster.

Create your first campaign

Campaigns keep each team’s daily records separate. Add one to start using the dashboard.

Perf TPH = actual transfers ÷ expected transfers (target-adjusted) · Req TPH = required transfers ÷ target hours

Performance guideBelow 0.750.75–0.840.85+

Daily entry

Save one performance record per rep per date.

Campaigns

Create, rename, or archive campaigns. Archived history is kept.

Manage Reps

Add and manage the selected campaign’s team.

Daily records

Manage Working Hours

Set working hours for selected representatives.

Manager Dashboard

Sign in with your Administrator or team account.

Change password

You must change your temporary password before continuing.

Select an agent and working date to view actual performance and assigned targets.